Family-Owned, Female-Led Plumbing in Matthews, NC
Our Story
Plumbing Built on Responsibility and Trust
At M.D. Plumbing, Water Heater & Sewer Repair, plumbing is a responsibility we take seriously. As a locally owned, family-operated company serving Charlotte and the surrounding communities, our work is rooted in care for the homes, businesses, and people who rely on us.
Our company was built on the belief that homeowners deserve clear guidance, dependable workmanship, and open communication from the professionals they welcome into their space. This belief continues to shape how we operate, how we train our team, and how we serve our community every day.
M.D. Plumbing was founded with family values at the center of everything we do. As a family-run business, we understand the importance of trust, consistency, and accountability. Our team members live and work in the same communities we serve, which means our reputation is shaped locally through long-term relationships and reliable service.
Our licensed and insured plumbers bring decades of combined experience to every project. We stay informed on current plumbing codes, safety standards, and evolving techniques while continuing to rely on proven workmanship practices. We provide a full range of residential and commercial plumbing services, including repairs, maintenance, installations, and system replacements.
You'll know the price before we start. We present clear options and explain what's included, so you can choose the solution that fits your home and budget, with no surprise charges.
Our Vision: To become the most trusted plumbing company in the greater Charlotte area by setting a higher standard for transparency, professionalism, and lasting solutions.
Our Commitments
Our Service Guarantees
Every job we take on comes with commitments you can hold us to. These aren't aspirations - they're standards we practice on every call, every day.
Upfront Pricing Promise
You'll know the price before we start. We present clear options and explain what's included, so you can choose the solution that fits your home and budget, with no surprise charges.
On-Time Communication Guarantee
If we're running late, you'll know before you wonder. We confirm appointments, provide arrival updates, and communicate clearly throughout the job.
Clean Home Guarantee
We leave your home cleaner than we found it. We use protective coverings, respect your space, and clean up the work area before we leave.
Tested-and-Verified Promise
We don't just install it, we test it. Every repair or install is verified for proper operation and leaks before we close the job.
Respect and Professionalism Guarantee
Professional team. Professional standards. Uniformed technicians, respectful service, and a consistent process from diagnosis to completion.
What We Stand For
Our Core Values
Integrity First
We do the right thing, even when it costs us.
Radical Transparency
Clear options, clear pricing, clear communication.
Craftsmanship
Clean work, tested work, done right the first time.
Ownership
We take responsibility from start to finish.
Respect
For your home, your time, and your budget.
The People Behind the Work
Meet Our Team
Chad Moore
Owner / Managing Member
Laura DuPuy-Moore
Owner / Managing Member
Slava
Plumbing Technician
Jayden
Plumbing Technician
Jacob
Plumbing Technician
Jason Jentz
Plumbing Technician
John
Plumbing Technician
Our Work
See Our Craftsmanship
Browse our gallery to see the quality and care M.D. Plumbing brings to every project - from water heater installations to sewer line repairs.
View Our GalleryReady to Get Started?
Work with a Team That Shows Up and Gets It Right
Whether you have an urgent repair or want to schedule routine maintenance, M.D. Plumbing is here to help - with clear pricing, skilled technicians, and a commitment to doing the job right.